In the skincare world, clean can be interpreted in many ways. At Covey, we believe in the principle of clean products and personally reviewed & researched every single one of our ingredients. Our products are free of:
Parabens, Sulfates: SLS & SLES, Phthalates, Mineral Oil, Formaldehydes, Formaldehyde-releasing agents, Retinyl Palmitate, Oxybenzone, Coal Tar, Hydroquinone, Triclosan, Triclocarban, and Synthetic fragrances at concentrations below 1% of total formula.
Natural actually isn’t an official term in skincare. We do use plant based ingredients in all of our products but not exclusively.
We’re all about using organic ingredients where we can but our products are not organic certified.
Absolutely not! We love all furry creatures and none of our products have been tested on them.
All of our Covey products are made to be used on all skin types but if you're concerned, we suggest you check with your dermatologist first or patch test.
First of all, congrats! While our products are clean, everyone's threshold & experience can be quite different so asking your doctor for a personal recommendation is the best course of action. We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.
In the words of our co-founder, Emily, heck yes they are! All of our products are fragrance-free.
Cleanser - 5.50 - 6.50 pH
Vitamin C Serum - 4.0 - 5.0 pH
Moisturizer - 6.0 - 7.0 pH
Bakuchiol - 5.50- 6.50 pH
If you're only using the Vitamin C, you can use both morning and night. If using both (Vitamin C and Bakuchiol), use the Bakuchiol at night and the Vitamin C during the day.
Standard shipping is UPS. Your order arrival date will depend on the shipping method you use (Hawaii, Alaska & Puerto Rico may experience longer transit times). Expedited shipping options are available for an additional fee. These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
Of course we want your Covey order to get to you as soon as possible. If you chose UPS ground, it should arrive approximately 3-5 business days from when you purchased it (Hawaii, Alaska & Puerto Rico may experience longer transit times). All orders, placed after noon EST will be processed the following business day despite the shipping method. We can only process and ship orders Monday through Friday, excluding holidays.
We ship to all 50 states in the US and Puerto Rico
If you purchase the full Covey routine, we do offer free standard shipping. It will be shipped via UPS ground which takes 3-5 business days to be delivered.
Keep your eyes peeled for an email from us! As soon as your order ships a tracking number will land in your inbox from us. Your Covey routine is on it’s way!
If your order is shipping to an incorrect address or needs to be revised, please email hello@coveyskin.com as soon as possible.
We are required by law to collect state sales tax on orders being shipped to California, New York and Utah. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
Your skin should be taken seriously. We accept returns within 30 calendar days from the date you received the product. Please reach out to hello@coveyskin.com to initiate your return.
To return an item, please reach out to our customer service team at hello@coveyskin.com with your order number and specify which products you wish to return.
We are not able to offer exchanges at this time.
In an effort to reduce waste, we do not include return slips in your order. Simply contact us at hello@coveyskin.com and will be happy to help you place your return.
We will initiate a refund which will be credited back to your original form of payment (typically 3-7 business days).
First of all, we are so sorry! If your item arrived damaged please email us at hello@coveyskin.com with the following:
1. Your order number
2. A photo to verify the damage. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other Covey customers in the future. We are only able to process a refund for damaged within 30 days from the date you received the order. Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement.
First of all, we are so sorry! If you received the incorrect item(s) or are missing an item, please email us at hello@coveyskin.com with your order number and a photo to verify the incorrect or missing items. We are only able to process a refund for damaged or incorrect item(s) within 30 days from the date you received the order. Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement.
No one likes a missing Covey routine! Please email us at hello@coveyskin.com with your order number and we will get back to you as soon as we can.
We're sorry to hear you want to cancel your order. Please contact hello@coveyskin.com. Please note that we can only cancel orders that have not yet been processed for shipping so reach out to us as soon as possible!
Feel free to view your order status on your Account page, which will be updated as soon as you are charged and again once your order ships. You can also email hello@coveyskin.com.
We accept all major credit cards including Visa, MasterCard, American Express and Discover. You can also pay using PayPal, Google Pay, or Shopify Pay. Please note we can only accept one form of payment per order.
You can access your subscription account portal by navigating to the person symbol next to the shopping bag icon. This is in the upper right hand of the screen on desktop. On mobile, click the three lines on the left hand side.
You can make account edits through ‘Manage Account’ >> ‘Manage
Subscriptions.’
If you need to cancel your subscription, you can do so in ‘Manage Account’ located in your account portal. Select 'Manage Subscription' and you will find ‘Cancel Subscription’ on the bottom right corner.
You can select a variety of subscription schedule options through the account
portal. If you need your subscription order to be sent on a specific date, go to
‘Manage Subscriptions’ (located in ‘Manage Account’), select ‘Edit’ and select a date under ‘Next Shipment.’
You will be billed at every recurring fulfillment. If you have a prepaid subscription, you will be billed at the beginning of your subscription period.
You can add or swap items in your subscription in your account portal. To do this, simply select the item you wish to add or swap from the lists provided under “Add to Shipment” or “Swap.”
Yes! On the top left corner of the subscription you would like to send, you will find the options to ‘Gift, Skip, Send Now.’ Select ‘Gift’ and provide the recipient’s information and a message if you wish!
Yes! In ‘Upcoming Orders’ you will see your order, the subscription number, date of your next shipment, and the option to add or swap items.
Yes! In ‘Order History’ in the account portal, you will find all of your previous orders and subscription information. You can track all orders on this page.
